Legal
Electronic Communications Policy
Effective Date: September 26, 2026
Company: Diverse Health, Inc.
DO NOT USE ELECTRONIC MESSAGES FOR EMERGENCIES
Email, text messages, and website contact forms are not monitored continuously and are not appropriate for urgent or emergency communications. If you are experiencing a medical or mental health emergency, call 911 or go to your nearest emergency room immediately. For mental health crisis support, call or text 988.
Scope
This policy describes how Diverse Health, Inc. communicates with patients, prospective patients, partners, and other individuals via electronic means, including email, text/SMS messages, and website contact forms. By submitting a form on our website or providing your contact information, you consent to receive electronic communications from us as described in this policy.
Transactional Communications
When you submit a form on our website, we will send a confirmation email to the address you provided. We may also follow up regarding your inquiry, referral, or application. These communications are necessary to respond to your request and do not require separate opt-in consent.
Appointment Reminders and Clinical Communications
Established patients may receive appointment reminders, follow-up instructions, and other care-related communications via email or text message through CharmHealth, our HIPAA-compliant telehealth platform, subject to your preferences set during intake.
Marketing and Informational Communications
We may send newsletters, health information, or other marketing communications only if you have separately and explicitly opted in. Opting in to marketing communications is always voluntary and separate from consent to be contacted about a submitted request.
Privacy Risks of Electronic Communication
Electronic communications, including email and text messages, may not be fully secure. Potential risks include interception by unauthorized third parties during transmission, forwarding or access by others who share your device or email account, and delivery to an incorrect address if contact information is entered incorrectly. For communications involving your protected health information (PHI), we use HIPAA-compliant systems where required. General website inquiry forms are not intended for the transmission of PHI. Do not include medical records, diagnoses, or sensitive health details in website contact forms.
Response Times
We aim to respond to general inquiries submitted through our website within 2 business days. Response times may vary. Electronic communications are not monitored outside of business hours. Do not use electronic messages for urgent clinical questions or emergencies. Established patients with urgent clinical needs should contact us through the patient portal or call (410) 237-0683.
Text Message (SMS) Communications
Message and data rates may apply. Message frequency varies. To opt out of text messages, reply STOP to any message or contact us at support@mydiversehealth.com. For help, reply HELP or contact us at the email above.
Opt-Out Instructions
You may opt out of marketing email communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@mydiversehealth.com. Opting out of marketing communications will not affect transactional or care-related communications necessary to respond to your requests or provide your care.