FAQ — Diverse Health

Question 1

What is Diverse Health?

Accepted Answer

Diverse Health is a virtual healthcare company providing accessible, culturally responsive primary care and mental health services through telehealth. We serve adults and families across multiple states, with a focus on connecting physical and mental healthcare within one organization.

Question 2

What services do you provide?

Accepted Answer

Diverse Health provides virtual primary care and psychiatric mental health care. Primary care services include routine and preventive visits, acute illness care, chronic condition management, medication management, and lab review. Mental health services include psychiatric evaluations, medication management, and ongoing care for anxiety, depression, ADHD, mood disorders, and related conditions.

Question 3

What states do you serve?

Accepted Answer

Diverse Health serves patients across multiple states. The states available to you depend on which providers are licensed and credentialed in your state. Use our Find a Provider tool to see what's available in your state.

Question 4

Is Diverse Health a therapy practice?

Accepted Answer

No. Diverse Health provides medical psychiatric care — evaluations, diagnosis, and medication management by licensed Nurse Practitioners. We do not provide psychotherapy or talk therapy. When therapy is part of your care plan, we can help coordinate with a therapist.

Question 5

Do you provide primary care?

Accepted Answer

Yes. Our licensed Nurse Practitioners provide virtual primary care including routine wellness visits, acute illness care, chronic condition management, medication management, and care coordination.

Question 6

Do you provide mental health care?

Accepted Answer

Yes. Our psychiatric Nurse Practitioners provide comprehensive psychiatric evaluations, medication management, and ongoing care for a range of mental health conditions including anxiety, depression, ADHD, and mood disorders.

Question 7

Can Diverse Health prescribe medications?

Accepted Answer

Yes. Our licensed Nurse Practitioners can prescribe medications when clinically appropriate, including primary care medications and psychiatric medications. Prescribing is subject to clinical evaluation, applicable state laws, and professional standards.

Question 8

Can Diverse Health replace my local primary care provider?

Accepted Answer

Diverse Health can serve as your primary care provider for many health needs. However, some conditions, examinations, diagnostic tests, and preventive services require in-person care. Your provider will let you know when an in-person visit is the right next step.

Question 9

What happens if I need in-person care?

Accepted Answer

If your provider determines that in-person care is needed, they will let you know and can help coordinate a referral or provide guidance on next steps. Diverse Health works to ensure your care is connected even when in-person services are required.

Question 10

Do you accept insurance?

Accepted Answer

Yes. Diverse Health works with multiple insurance plans. Coverage varies by provider, service type, and state. We recommend verifying your individual benefits before scheduling an appointment.

Question 11

How do I know whether my insurance is accepted?

Accepted Answer

Use our Find a Provider tool to see which providers have confirmed participating status for your insurance plan in your state. You can also contact our team directly and we'll help verify your coverage.

Question 12

What if I don't have insurance?

Accepted Answer

If you don't have insurance or your plan isn't currently accepted, contact our team to discuss self-pay options. We're committed to making care as accessible as possible.

Question 13

How do virtual appointments work?

Accepted Answer

Virtual appointments take place through a secure telehealth platform. After scheduling, you'll receive instructions for joining your visit. You'll connect with your provider by video from your home, office, or another private location. Appointments typically last 20–45 minutes depending on the type of visit.

Question 14

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment by clicking the Book an Appointment button on our website. You'll be directed to our scheduling system where you can select a provider, service type, and available time.

Question 15

How do I access the patient portal?

Accepted Answer

The patient portal is available at the Patient Portal link in our navigation. The portal allows you to view your records, send messages to your care team, and manage your appointments.

Question 16

What should I do during a medical or mental health emergency?

Accepted Answer

Diverse Health is NOT an emergency service. If you are experiencing a medical emergency, a mental health crisis, thoughts of self-harm or suicide, or any other emergency situation, call 911 immediately or go to your nearest emergency room. For mental health crises, you can also call or text 988 (Suicide & Crisis Lifeline) at any time.

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